Key takeaways

Anyone who contacts you unprompted, claims they can recover your lost money, and asks for a fee, crypto, or access to your accounts is almost certainly a scammer. Your bank and the authorities do not charge to look into your case.

  • The FBI’s 2025 Internet Crime Report recorded 10,516 recovery scam complaints with reported losses of $1.4 billion.
  • The FBI notes those losses may include money from the original scams that led people to the recovery firms.
  • Never pay an upfront fee, send crypto, or give remote access to someone who says they can reverse a scam.
  • Real help is free to start: your bank, the police, and official reporting sites.

If a recovery firm, law firm, or website contacted you, look it up in the scam directory and with a regulator before replying.

Why people who were scammed get targeted again

Losing money to a scam is distressing, and criminals know it. Someone who has lost money once is more likely to answer a call that promises it back.

The second approach tends to come in one of three forms. A fake recovery company sells its services online and says it uses blockchain tracing or legal contacts. A fake law firm says it is suing the scam platform on your behalf. A fake official claims to be from a regulator, a court, or law enforcement, and says your funds are held until you pay a tax or fee.

The result is the same each time. You pay, there is no refund, and new demands follow. The FBI’s 2025 report says victims of crypto investment fraud are also targeted in recovery scams that claim to help recover lost funds. The first scam, usually described in the investment scams guide or the romance scams guide, can be followed by this one within weeks.

Nine warning signs of a fund recovery scam

Recovery scammers often know what happened to you, so they sound credible. These nine signs are what to check.

  1. They contacted you first. A call, text, email, or social media message arrives offering to recover your money. You did not search for them. Scammers can get names from earlier scams or from lists of victims, so an unprompted offer is a warning in itself.
  2. They know details of your loss. They quote the amount, the platform, or the date. That does not prove they are legitimate. The person may be linked to the same group that took the money.
  3. They claim to be a government official, a law firm, or an investigator. The FBI reported an increase in complaints about impersonation of government officials and recovery firms, and about fictitious law firms targeting cryptocurrency scam victims. Check any agency or firm through contact details you find yourself, never the ones in the message.
  4. They ask for a fee before they do anything. Upfront payments, retainers, “processing” charges, or “release fees” are the core of the scam. A real law firm gives you a written agreement and does not demand crypto or gift cards.
  5. They want payment in crypto, gift cards, or by wire. These methods are hard to reverse. No government agency takes gift cards or crypto to release money that was stolen from you.
  6. They promise a guaranteed result. No one can guarantee getting funds back. Phrases such as “100 percent recovery”, “we have traced your wallet”, or “your funds are ready for release” are sales lines.
  7. They say your money is waiting in a frozen account or a court. A story that a regulator, a court, or an exchange is holding your funds, and that you must pay tax or a fee to release them, is the same trick as the withdrawal fee on a fake trading site.
  8. They ask for your bank login, remote access, or a wallet seed phrase. A recovery agent never needs your online banking password, a screen-sharing session, or your recovery phrase. Giving any of these lets them empty your accounts.
  9. They urge you not to tell your bank or the police. Secrecy and urgency are used so you cannot check. A genuine helper would encourage you to report to your bank and the authorities.

What the numbers show

In its 2025 Internet Crime Report, the FBI’s Internet Crime Complaint Center counted 10,516 recovery scam complaints and $1.4 billion in reported losses. It notes the losses may also include money lost in the earlier scams that led people to contact a recovery company, so the figure is not all fees paid to recovery scammers.

People over 60 were hit hardest in that data: 2,529 complaints and about $540.5 million in losses, compared with 1,977 complaints and about $194.7 million for people aged 40 to 49.

What real help looks like

Real help usually costs nothing and is started by you. Begin with your bank or card provider and ask about a recall, chargeback, or fraud claim. If you paid with crypto, tell the exchange you used and ask whether the receiving account can be flagged. Then file reports with the FBI at ic3.gov and the FTC at ReportFraud.ftc.gov, or with Action Fraud or Scamwatch if you live in the UK or Australia.

Speed matters. The FBI said its IC3 Recovery Asset Team handled 3,900 freeze requests in 2025 involving about $1.16 billion in attempted theft, and froze about $679 million, a 58 percent success rate. Those cases were mostly bank transfers reported quickly, and the FBI tells victims that time is of the essence. A freeze is never a promise. If you want a lawyer, get a referral from your state or national bar association and check the license. Hire only after you have read a written agreement and understand every fee.

If you already paid a recovery company

Contact your bank or card issuer straight away, using the number on your card, and say you paid a recovery scammer. If you gave out passwords, change them through the official site. If you gave remote access, disconnect the device from the internet and run a security check. If you shared a wallet seed phrase, move any remaining funds to a new wallet created on a clean device.

Report to the FTC and the FBI, and keep copies of every message and receipt. Tell friends or family, because you may receive more calls. The same logic behind handling urgent payment requests applies here: slow down and check through an independent channel. Treat any “final fee” as a signal to stop.

Official sources

Scambaba is an independent educational project. Reporting and recovery options depend on where you live. How these guides are researched is on the editorial policy.

Frequently asked questions

Can I get my money back from a crypto scam?

Sometimes, but rarely, and speed matters. The best chance is to contact your bank or exchange and report to the FBI’s IC3 within hours or days. No private company can guarantee recovery, and anyone who asks for a fee in advance is likely a scammer.

How do I know if a fund recovery company is legitimate?

A legitimate one does not contact you first, does not guarantee results, does not ask for upfront crypto or gift cards, and can be verified with a regulator or bar association. Look it up using contact details you find yourself.

Is there a legitimate way to recover scammed money?

Yes, through free channels. Ask your bank or card issuer about a recall or dispute, report to the police and fraud agencies, and tell the exchange or payment service you used. Law enforcement can sometimes freeze funds, but it takes time and no one can promise it.

Why did a lawyer contact me about my lost crypto?

The FBI has warned about fictitious law firms that target crypto scam victims. A real lawyer does not usually cold-contact victims. Look the firm up with the bar association using a number you find yourself.

Who should I report a recovery scam to?

In the US, report to the FTC at ReportFraud.ftc.gov and the FBI at ic3.gov, and tell your state attorney general. In the UK, use Action Fraud. In Australia, use Scamwatch. Also tell the platform that carried the message.

What if I already paid a recovery company?

Contact your bank or payment provider at once and explain. Stop all contact, change any passwords you shared, and keep records. Report the firm so it can be added to warning lists. Expect further approaches and refuse them.